Why is technical support and hand-holding important in using CAD software?
Technical support and handholding are crucial aspects in using CAD software effectively.
One of the primary concerns for any company after acquiring CAD software is to minimize downtime.
They want to get on with their core business, churning out designs and drawings, and not have to deal with CAD problems.
A seamless CAD workflow is essential to ensure productivity and efficiency. Technical difficulties can significantly disrupt operations.
Bricsys understands this need and offers various levels of technical support, along with an escalation matrix.
This ensures that if an issue is not resolved at one level, it can be escalated to the next level of support until it is resolved satisfactorily.
Having reliable technical support is important. When downtime occurs, quick and efficient support can make a significant difference in getting up and running smoothly.
Designsense, as a partner of Bricsys, firmly believes in prioritizing technical support and hand-holding to its clients.
We believe in the notion that software can only be sold by a strong framework of technical support and solutions.
Our two-pronged support-solutions approach ensure that you get from us the most productive tips and business solutions, while we also resolve your core technical question in using the software with ease.
By having a robust support system in place, DesignSense ensures that users can get timely assistance and guidance whenever they encounter difficulties with the CAD software.
The value of technical support goes beyond merely fixing problems. It also includes guidance on using the software optimally, learning about its features and capabilities, and exploring solutions to specific challenges.
In conclusion, technical support and hand-holding are essential components of a successful CAD software experience.
Both Bricsys and DesignSense are in sync with this idea.
